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Parent Views & Feedback

Your views are very important to us and we are always keen to hear your questions, comments and feedback.  On the rare occasion that you need to raise a concern, please have a look at our Concerns Flowchart to help you deal with the issue as quickly as possible.

Speak with the class teacher

Parents’ evenings are held twice a year – once in the autumn term and another in the spring. However, informal meetings can be more effective.  We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two after school, and a longer discussion can be arranged within a day or two - please arrange via the school office. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. Your child's class teacher should always be your first port of call.

 

Speak to the Headteacher

As well as speaking to the class teacher, you can of course request a meeting with Mrs Golding, Headteacher or Mrs Franklin-Smith, Deputy Headteacher.  Please contact the School office to arrange a mutually agreeable time.  You will also see Mrs Golding and Mrs Franklin-Smith in the playground every day at drop off and collection time (in all weathers!).  Please feel free to come and chat with her, feedback is always welcome. 

 

Put your views in writing

Every year in the Summer Term, we send out a short survey for parents. The survey is usually in two sections. The first section asks you to agree / disagree to a few statements – these relate to Ofsted inspection criteria and will be about teaching, learning, behaviour and safety, and leadership. There is always space for you to add your comments too. The second section is more open-ended and is usually linked to our school development plan.  If you’ve got some feedback for us, we’d like to hear from you. Send us an email or on the notice board outside the School office there is an opportunity to leave comments/feedback for us (including comments left anonymously).

 

Contact Ofsted

Parent View gives you the chance to tell Ofsted what you think about Blagdon Primary School.  It asks for your opinion on 12 aspects of school, from the quality of teaching to dealing with poor behaviour. Ofsted uses the information you provide when making decisions about which schools to inspect, and when. By sharing your views, you’ll be helping us to improve. The survey can be completed at any time and you don’t have to wait until the School is being inspected. You will also be able to see what other parents have said about us.

 

Our communications

Your questions, comments or concerns are often answered in our communications. We send out a newsletter every Friday via email to parents and a copy is posted on our website. The newsletter contains a weekly 'round-up' from our Headteacher, information on events, important messages, diary dates and our student award certificate list for the week. This is in addition to occasional letters which are sent home whenever there is important news. Copies of these letters can be found on the website also.

 

Make a complaint

Complaints are rare at Blagdon Primary as we encourage an open dialogue between members of the School community.  Staff are nearly always available – it’s easy to have a quick chat with teachers or the headteacher so most concerns or complaints are dealt with quickly. However, if parents feel that they need to make a formal complaint, it should be made in writing to the Headteacher, who will investigate and give a response within ten days. If parents remain dissatisfied, they can appeal to the Chair of Governors, Mr Iain Martin, email: iain.martin@blagdonprimaryschool.com. The case will then be reviewed by a Governors’ Panel and a final response given.  A copy of the Complaints Policy is on our website and also available from the school office.

 

(All information reviewed and updated Sept 2017)


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